Privacy Policy

he ciarealestate.com.au web site (“the web site”) is operated by C.I.A Real estate Pty Ltd

On behalf of C.I.A Real Estate (“we”, “our” and “us” in this Privacy Policy). Please view our contact information and contact us should you have any questions or problems.

The Privacy Policy outlined below conveys how we manage personal information that is obtained through or displayed on the web site or otherwise provided by real estate agents or visitors to the website. By using the web site, or entering into an agreement with us in relation to the web site you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with, this Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Specific privacy terms contained in any documents made available by us should be read together with this Privacy Policy.

We reserve the right, at our discretion, to modify or remove sections of this Privacy Policy at any time without notice. We encourage that you review this Privacy Policy periodically so you are aware of the latest version.

We welcome your comments and feedback.

We are not associated with any third party web sites that may be linked to the web site. Any site external to this will have another Privacy policy associated to it and should be consider prior to the use of the site.

Information privacy

We recognise the importance of protecting the privacy of information we collect.

Information that is can be used to identify an individual (“personal information”) is  collected and handled in accordance with Commonwealth Privacy Act 1988, including the National Privacy Principles, and any other applicable privacy laws in Australia. This Privacy Policy governs the manner in which personal information will be handled.

Further Data Protection Information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.

What personal information do we collect and why?

We collect information in order to provide you with a service, answer your enquiries, deal with your requests or improve the services we offer you, we may collect and process the following personal information:

• Your details, such as your name, email and other contact details (including information provided when filling in forms on the web site). Including information collected when subscribing to our service, posting material, requesting further services or applying for credit.

We may also ask you for personal information if you report a problem with the web site.

• We may keep a record of correspondence when contacted by you.

• We may also collect and store information provided when you complete surveys.

• Web analytical date including, but not limited to, traffic data, location data, weblogs and communication data and the resources that you access.

How do we use your personal information?

We may use personal information in the following ways:

• Customise site experience for your device or requirements.
• Provide a better service to you (automatically populating forms).
• To provide you with information when requested.
• To allow interact with the site or elements of it when you choose to do so.

Who do we disclose your information to?

We may disclose information held about you to the following types of organisations:

• Our estate agents.
• Relevant public authorities, such as our legal representatives or other concerned parties, in special situations, either when
• We have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; or
• we believe, in good faith, that the law requires disclosure.

Storage, Security and Processing

Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. We do endeavour to ensure the security, integrity and privacy of personal information submitted to us. We also review and update our security measures as and when necessary.

We will do our best to protect the personal information you may transmit to us. We also endeavour to ensure its security of information our systems.

All our employees are also obliged to respect the confidentiality of any personal information held by us. However, we are not responsible for events arising from unauthorised access to your personal information. Data (including personal data) submitted by customers and visitors may be held on servers locally or internationally. You give consent to the transfer of personal data to any of our server locations.

Correction of information

If, at any time, you discover that information held about you is incorrect please contact us to have the information corrected.
You can also gain access to the personal information we hold about you on request, please contact us.

Cookies

Cookies, are industry standard and are used by most web sites. Cookies are data that a web site transfers to an individual’s hard drive by a web browser. Cookies are used for authentication, storing site preferences, server-based session or analytics and site customisation.

All pages on the web site are coded with web analytics that are transparent to the user. The information collected and aggregated in a manner that does not allow for unique identification of a user personally.

If you do not want information collected through the use of cookies, please disable them on your browser by following the procedure outlined by your browser. Please note that cookies may be necessary to provide you with some features of our online services.

Links to Other Sites

We provide links to other third party web sites outside of this site. These sites and they associated information/functionality are not control by us and we cannot accept responsibility for the conduct of these organisations/entities. We recommend that you examine the terms and conditions of using that web site and its privacy statement prior to disclosing your personal information.

Problems or Questions

If we become aware of any ongoing concerns or problems with the web site, we will take these issues seriously and work to address these concerns. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact us.